Exciting Music Tech company looking for a superstar Creator Support Agent in London offices



Creator Support Agent (London)


Location: UK

Salary: £25,000 - 30,000

Posted on: 06 Nov 2017
Closing date: 30 Nov 2017

“I love the excitement of working in an environment where no two days are the same. Being part of a team on a mission to empower more musicians is hugely rewarding.”

– Luke Barton, Head of Digital Marketing

We seek a Creator Support Agent (Contract) London, to provide exceptional technical support for our growing base of customers. You will play a key role in building upon our existing customer relationships, while also fostering new ones by providing helpful and engaging responses to more general enquiries.

If you have the energy, attention to detail and determination to learn quickly on the job and are looking to grow in a dynamic start­-up environment, this is a unique opportunity.

Please note this is an initial 3 month contract with the potential for extension.

Your Responsibilities:

  • Provide a high standard of warm and friendly support to our customer base
  • Engage and offer support to existing and potential ROLI customers via phone, email, live chat and user forums
  • Answer support requests as quickly as possible, usually within 24 hours
  • Answer general enquiries about ROLI and FXpansion products
  • Foster ROLI evangelists by providing a customer support experience that strives to both address problems and build relationships
  • Flexibility to work some Saturdays (you do get the following Monday off!)

Your Qualifications:

  • Knowledge of the fundamentals of digital audio recording including MIDI, synthesis, etc
  • Understanding of common digital audio workstations and plug-ins
  • Basic understanding of ROLI products and MPE
  • A pleasant manner with the ability to communicate effectively and efficiently
  • Experience working with customers
  • The ability to communicate technical information in a way that is easy for non-technical people to understand
  • Excellent communication skills, both written and oral
  • Superb attention to detail and strong organisational skills
  • An unflappable disposition, with the ability to remain patient and calm in all situations
  • A passion for music and technology

Ideal Qualifications:

  • Fluency in additional languages
  • Availability for an immediate start
  • Familiarity with Google Mail, Docs, Sheets and Google Drive

ROLI offers:

  • The opportunity to directly impact the way we create and interact with music
  • The opportunity to work with the leading minds within technology, hardware, and music creation
  • A workplace that fosters and supports polymaths
  • If hired as a full time permanent team member, your benefits may include:
    • A competitive health care cash plan
    • A company pension scheme
    • 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days
    • 20 hours per year dedicated to volunteering within the local community
    • ‘Lending Library’ of all ROLI products
    • Team member discounts on ROLI products
    • Wellness programme including fortnightly massages, weekly guided meditation and yoga
    • Apple laptop and relevant software licenses for your role and beyond
    • Generous Parental Leave policy
    • Frequent friends and family events
    • A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola
    • A dedicated company-wide Hack Day every four weeks to expand your skill­s
    • The opportunity to create your own “4pm” class to skill share both your technical and creative skill sets with other ROLI team members
    • A generous bike-to-work scheme plus in-house bike storage  
  • A competitive salary according to your level of experience

To learn more about us and our culture, check out:

Contact Name: Mimi Smith

Phone: 02072542155

Email: careers@roli.com