Screen Shot 2017-11-03 at 16.13.14

Self-Help Guide for Secondary Ticketing Refunds

03 Nov 2017

Visit Website

All so-called secondary ticketing platforms, such as Viagogo, StubHub, GetMeIn! and Seatwave, state they have a cast iron guarantee policy – and that “if a problem arises” for a buyer, then they will step in to provide comparable replacement tickets or a refund.

This all sounds good in practice.  However, many people appear to encounter problems when using at least some of these platforms.

This guide was written Claire Turnham, herself ripped off by a secondary ticketing platform, who was motivated to not only rigorously pursue for a refund, but to then offer help to others. This short guide details the steps and prcesses necessary to purse these platforms for a refund.

Published by FanFair Alliance, Aug. 2017.