Clive Grinyer - Director, Innovations, Cisco Internet Solutions Business Group (IBSG)

Clive Grinyer is director of Customer Experience for the European Innovations Team of the Cisco Internet Business Solutions Group (IBSG), designing customer experiences, improving usability and creating technology innovations for Cisco’s clients.

Clive has held senior design management roles in a number of consultancy and corporate design teams. As a design consultant he has worked for innovation consultancy IDEO in the US and UK and was founder of design company Tangerine (along with Jonathan Ive, now SVP of design at Apple). A strong advocate of in-house design teams, he created Samsung’s European design studio, was head of design for Orange France Telecom in London and Paris and headed design for TAG Mclaren Audio. He was Director of Design for the Design Council between 2002 and 2005.

Clive is a Fellow of the RSA and Visiting Professor at Glasgow School of Art.

He is a passionate advocate of customer experience, technology usability and design methodologies in both business and public services, writes and speaks at conferences on design, innovation and technology, and is the author of the book “Smart Products”

Clive graduated from Central St Martins School of Art and Design in London, is a Fellow of the Royal Society of Arts and Honoury Professor at Glasgow School of Art.